Übersetzungshinweis

Leider war es uns noch nicht möglich, diese Seite für Sie auf Deutsch zu übersetzen. Wir zeigen daher stattdessen die englischsprachige Version der Seite und bitten um Verständnis.

Error codes

When pretixKIOSK is out of service, it shows an error screen like this:

The first line, is an error code that you can find in the table below. The second line, is the ID of the device within your organizer account.

Error code	Meaning	Recommendation
	No internet / server connection	Check internet connection of kiosk
	No payment method available	Check logs of kiosk server component for payment errors, restart payment terminal
	Manually out of service	Open service menu and disable "out of service" mode
	Service mode enabled	Open service menu and disable service mode
	Bill deposit mode enabled	Open service menu and continue or quit bill deposit operation, or wait for timeout
	Coin deposit mode enabled	Open service menu and continue or quit coin deposit operation, or wait for timeout
	Hardware abstraction layer is deactivated	Check hardware manufacturer's service interface
	Hardware abstraction is being initialized	Wait for initialization to complete or check log files
	Hardware abstraction layer disconnected	Check if hardware manufacturer's software is running
	Hardware fault	Check hardware manufacturer's service interface
	Power lost (USV mode)	Ensure power is reconnected
	Printer unavailable	Check printer names in configuration and printer availability in the operating system
	Printer disabled	Check logs, open service menu and restart printer connections
	Printer fault	Check printer functionality, open service menu and restart printer connections
	Printer out of paper	Refill paper