Error codes#
When pretixKIOSK is out of service, it shows an error screen like this:
The first line, is an error code that you can find in the table below. The second line, is the ID of the device within your organizer account.
| Error code | Meaning | Recommendation |
|---|---|---|
| No internet / server connection | Check internet connection of kiosk | |
| No payment method available | Check logs of kiosk server component for payment errors, restart payment terminal | |
| Manually out of service | Open service menu and disable "out of service" mode | |
| Service mode enabled | Open service menu and disable service mode | |
| Bill deposit mode enabled | Open service menu and continue or quit bill deposit operation, or wait for timeout | |
| Coin deposit mode enabled | Open service menu and continue or quit coin deposit operation, or wait for timeout | |
| Hardware abstraction layer is deactivated | Check hardware manufacturer's service interface | |
| Hardware abstraction is being initialized | Wait for initialization to complete or check log files | |
| Hardware abstraction layer disconnected | Check if hardware manufacturer's software is running | |
| Hardware fault | Check hardware manufacturer's service interface | |
| Power lost (USV mode) | Ensure power is reconnected | |
| Printer unavailable | Check printer names in configuration and printer availability in the operating system | |
| Printer disabled | Check logs, open service menu and restart printer connections | |
| Printer fault | Check printer functionality, open service menu and restart printer connections | |
| Printer out of paper | Refill paper |
